More often than not, our customers have a pretty clear idea of what type of metal they need. But, that's not always the case. We don't expect our customers to be complete experts. If you're unsure about variables related to temper or which thickness range is appropriate, we can help. Similarly, we're able to help customers understand which tolerances and capabilities the mills offer. That's an area of expertise we own.
What a Metal Buyer Needs to Know
At the very least, we're hoping any customer who calls Mead Metals knows the material type and alloy they need, along with whether they'll need it in coil or sheet. Having these factors determined before reaching out to a service center will make getting the material you need a much simpler process.
Here's how Mead Metals will help get you the rest of the way...
Understand A Metal Buyer's Needs
First, we take the time to understand a customer's application and the needs that come along with it. Sometimes, customers need material that matches their print exactly, and other times, they can use something close and still get the desired results.
If you're not 100 percent sure which temper is right for your application, we can advise you on this based on the specifics of your application.
Know What You Don't Know
While we're confident in our approach to helping customers and selling metal products, there are times when the staff at Mead Metals simply doesn't have the expertise to get you the information you need. It could be because a customer doesn't have enough information to create a clear picture of their needs, or it could be a situation where the information a customer needs is data that can only come from tests performed during melting.
Regardless, instead of recommending or selling a metal product that might work, we know when a customer's needs are outside of what we're able to offer. In these situations, we're up-front about it and oftentimes able to steer customers in the right direction. At Mead Metals, we're experts in the areas where we serve our customers, and we always want customers to get the right metal material for their project, whether or not it's through us.