Mead Metals Blog: Customer Service

4 Steps to Take if Your Metal Product Arrives Damaged

Posted by: Chris Schwartz on May 1, 2023 | 4 min. read

Dealing with damaged or low-quality metal shipments can be frustrating and costly. If you find yourself in this situation, it's essential to take the right steps to protect your investment and ensure you receive the metal you paid for. In this blog, we'll discuss four key steps you can take to address a damaged metal supply and get back on track with your project. 

ISO Certified: ISO 9000 vs. ISO 9001

Posted by: Dani Weinhandl on March 2, 2023 | 3 min. read

The International Organization for Standardization (ISO) is an independent, non-governmental organization that creates international standards for quality, safety, and other procedures in many industries. 

How Market Volatility Affects Steel Prices and What That Means for Order Quantities

Posted by: Brian Rothstein on July 20, 2022 | 3 min. read

If you’ve paid any attention to the news over the past two years, you’ve noticed markets across many industries falling victim to volatility brought on by lagging production and increased demand. Many influences have caused this, most notably the COVID-19 pandemic, the war in Ukraine, and the potential recessions many countries are currently facing. 

Steel is no stranger to fluctuating market conditions, and many fear the possibility of a volatile steel market where demand and price plummet, leaving suppliers with large quantities of steel and nobody to purchase. Let’s look at what market volatility is, what it means to the steel industry, what some of the causes may be, and how it affects demand and price. 

5 Things to Look for in a Trusted Metal Service Center

Posted by: Dani Weinhandl on July 13, 2022 | 2 min. read

Knowing the signs of a trustworthy metal service center will help you get the materials you need, in the quality and quantity your project requires. Here are five signs of a trustworthy service center:

What Is Minimum Order Quantity in Metal Manufacturing?

Posted by: Brian Rothstein on April 14, 2022 | 5 min. read

If you’ve spent any time in the metal supply industry, you may have noticed three letters strung together: MOQ, or “minimum order quantity.”

It’s a phrase we use often. But what does MOQ mean in manufacturing? And how does Mead Metals’ MOQ policy benefit you?

How We Help Our Customers Figure Out What Metal They Need

Posted by: Brian Rothstein on February 28, 2022 | 5 min. read

More often than not, our customers have a pretty clear idea of what types of metal they need. But that's not always the case. Sometimes a customer comes to us asking, “What types of metal will I need for this project?” When we’re faced with that question, it always helps to start at the beginning.

How Do We Handle Metal That Doesn't Meet Our Quality Standards?

Posted by: Dani Weinhandl on January 11, 2022 | 3 min. read

The quality of your materials often makes or breaks a project. You can’t afford to risk investing time and money in a steel and metal service center that sources from low-quality providers or skimps on quality control measures.

At Mead Metals, quality control and customer satisfaction are our driving purpose. We always prioritize trust and transparency when communicating with clients about our sourcing practices. So here’s an inside look at how we identify, correct, and handle “reject” materials before they have a chance to leave our warehouse.

4 Questions to Ask Your Metal Supplier

Posted by: Brian Rothstein on June 29, 2021 | 3 min. read

When searching for and qualifying a new metal supplier, here are our responses to four of the most common questions.

Mead Metals Customer Feature: HSI Metal Stamping

Posted by: Brian Rothstein on November 18, 2020 | 3 min. read

Have you ever known somebody so long that you can’t even remember how you met? That just happened to be the case during a recent conversation with the President of HSI Metal Stamping. Our two companies have been working together before both of our times. I guess it’s just the sort of thing that happens when both companies started up in the early 60s and 70s. Still, we had a great conversation about our more recent working history. You know, the past two or three decades. 

Mead Metals Customer Feature: KMC Manufacturing

Posted by: Brian Rothstein on November 16, 2018 | 2 min. read

Back in 1998, KMC Manufacturing was looking for a metal service center and supply company that could support their needs and help them with some of their more niche requests. 

Specifically, they were looking for a materials vendor that could supply them with a variety of metals in small quantities. Their existing vendors dealt in large amounts and didn’t carry the variety of materials they were seeking, which opened the door for a longstanding relationship with Mead Metals.