Mead Metals Blog: Customer Service

4 Questions to Ask Your Metal Supplier

Posted by: Brian Rothstein on June 29, 2021

When searching for and qualifying a new metal supplier, here are our responses to four of the most common questions.

Mead Metals Customer Feature: HSI Metal Stamping

Posted by: Brian Rothstein on November 18, 2020

Have you ever known somebody so long that you can’t even remember how you met? That just happened to be the case during a recent conversation with the President of HSI Metal Stamping. Our two companies have been working together before both of our times. I guess it’s just the sort of thing that happens when both companies started up in the early 60s and 70s. Still, we had a great conversation about our more recent working history. You know, the past two or three decades. 

What Is Minimum Order Quantity in Manufacturing?

Posted by: Brian Rothstein on January 8, 2019

If you’ve spent a bit of time on our website, you may have noticed three letters strung together: MOQ. And in case it wasn’t made clear at the time, those three letters stand for minimum order quantity. It’s a phrase we reference throughout our website, and it’s important for our current and prospective customers to know about. So beyond knowing what these three letters stand for, let’s look at what they mean and how our minimum order quantity policy benefits customers.

Mead Metals' Standards - Quick Response, Quality Materials, On-Time Delivery

Posted by: Brian Rothstein on May 16, 2018

In any business, there are going to be standards and practices that differ from one company to another.  We’ve found that by deciding which areas are core to our business and putting in the effort to support them, we’re able to better serve our customers. Our standards are to provide customers with quick responses, quality materials, and on-time delivery. Here’s how we make it happen.

How to Handle Late Delivery of Metal with Your Customer

Posted by: Jim Wilber on September 20, 2017

Every once in a while, late deliveries happen. There are just too many variables in place to be on time 100 percent of the time. It's probably happened to you from your vendors, and it's likely even happened from you to your customers. However, if one of your vendors has begun consistently delivering your metal late, you may have a larger problem on your hands.  

5 Things to Look for in a Trusted Metal Service Center

Posted by: Dani Weinhandl on September 14, 2017

Knowing the signs of a trustworthy metal service center will help you get the materials you need, in the quality and quantity your project requires. Here are five signs of a trustworthy service center:

How to Juggle Lead Time with Your Customer's Expectations

Posted by: Mark Anderson on August 23, 2017

When you have specific timing requirements for your order, finding a vendor who can supply you with a reasonable lead time can be difficult. But there are strategies for keeping your project on-time and ensuring you get the metal products you need in the quality your project requires.

Here's how Mead Metals can help:

4 Steps to Take if Your Metal Product Arrives Damaged

Posted by: Chris Schwartz on August 16, 2017

If your metal shipment arrives damaged or below quality expectations, what's your course of action? Below I've outlined four steps to take if your metal order arrives damaged.