Mead Metals Blog: Customer Service

What Is Minimum Order Quantity in Metal Manufacturing?

Posted by: Brian Rothstein on April 14, 2022 | 5 min. read

If you’ve spent any time in the metal supply industry, you may have noticed three letters strung together: MOQ, or “minimum order quantity.”

It’s a phrase we use often. But what does MOQ mean in manufacturing? And how does Mead Metals’ MOQ policy benefit you?

How We Help Our Customers Figure Out What Metal They Need

Posted by: Brian Rothstein on February 28, 2022 | 5 min. read

More often than not, our customers have a pretty clear idea of what types of metal they need. But that's not always the case. Sometimes a customer comes to us asking, “What types of metal will I need for this project?” When we’re faced with that question, it always helps to start at the beginning.

How Do We Handle Metal That Doesn't Meet Our Quality Standards?

Posted by: Dani Weinhandl on January 11, 2022 | 3 min. read

The quality of your materials often makes or breaks a project. You can’t afford to risk investing time and money in a steel and metal service center that sources from low-quality providers or skimps on quality control measures.

At Mead Metals, quality control and customer satisfaction are our driving purpose. We always prioritize trust and transparency when communicating with clients about our sourcing practices. So here’s an inside look at how we identify, correct, and handle “reject” materials before they have a chance to leave our warehouse.

4 Questions to Ask Your Metal Supplier

Posted by: Brian Rothstein on June 29, 2021 | 3 min. read

When searching for and qualifying a new metal supplier, here are our responses to four of the most common questions.

Mead Metals Customer Feature: HSI Metal Stamping

Posted by: Brian Rothstein on November 18, 2020 | 3 min. read

Have you ever known somebody so long that you can’t even remember how you met? That just happened to be the case during a recent conversation with the President of HSI Metal Stamping. Our two companies have been working together before both of our times. I guess it’s just the sort of thing that happens when both companies started up in the early 60s and 70s. Still, we had a great conversation about our more recent working history. You know, the past two or three decades. 

Our Standards - Quick Response, Quality Materials, On-Time Delivery

Posted by: Brian Rothstein on May 16, 2018 | 2 min. read

In any business, there are going to be standards and practices that differ from one company to another.  We’ve found that by deciding which areas are core to our business and putting in the effort to support them, we’re able to better serve our customers. Our standards are to provide customers with quick responses, quality materials, and on-time delivery. Here’s how we make it happen.

How to Handle Late Delivery of Metal with Your Customer

Posted by: Jim Wilber on September 20, 2017 | 2 min. read

Every once in a while, late deliveries happen. There are just too many variables in place to be on time 100 percent of the time. It's probably happened to you from your vendors, and it's likely even happened from you to your customers. However, if one of your vendors has begun consistently delivering your metal late, you may have a larger problem on your hands.  

5 Things to Look for in a Trusted Metal Service Center

Posted by: Dani Weinhandl on September 14, 2017 | 2 min. read

Knowing the signs of a trustworthy metal service center will help you get the materials you need, in the quality and quantity your project requires. Here are five signs of a trustworthy service center:

How to Juggle Lead Time with Your Customer's Expectations

Posted by: Mark Anderson on August 23, 2017 | 2 min. read

When you have specific timing requirements for your order, finding a vendor who can supply you with a reasonable lead time can be difficult. But there are strategies for keeping your project on-time and ensuring you get the metal products you need in the quality your project requires.

Here's how Mead Metals can help:

4 Steps to Take if Your Metal Product Arrives Damaged

Posted by: Chris Schwartz on August 16, 2017 | 2 min. read

If your metal shipment arrives damaged or below quality expectations, what's your course of action? Below I've outlined four steps to take if your metal order arrives damaged.