When it comes to smaller, niche metal service centers like we are at Mead Metals, every customer and every customer relationship is extremely valuable. We’re thankful anytime they’re willing to provide feedback or share their testimonial. Recently, I had the opportunity to chat with a Purchasing Manager from one of our long-term customers and learn what he appreciates most about working with us.
About Sons Tool Inc.
Sons Tool Inc. is a metal stamping company based out of Woodville, Wisconsin and like us, they’ve been in the industry since the early 1960s. Sons Tool Inc. is dedicated to providing quality products and top-notch customer service. They are a manufacturer with a high level of metal consumption. As a well-known name in our industry, Sons is regularly pursued by other service centers. Still, they choose to work with Mead Metals.
Working with Mead Metals
I spoke with Daniel Baumann, Purchasing Manager at Sons Tool Inc., and was excited to know about his experience working with us. Here are a few highlights from our chat.
A Small Company
“I appreciate that they are a small company and that the owner is on location. That’s pretty unique in terms of the metal companies I work with. Plus, Mead has competitive pricing without being a huge corporation. That’s really something.”
“They provide quick service and great customer service. I hardly ever have to deal with waiting. They give out lead times just like everyone else in the industry, but Mead is never late. They’re really consistent with lead time.”
“Their material documentation is always good, easy to read, and easy to understand. All companies send them with material orders, but Mead’s are super clear. The information is easily laid out.”
“Tony [the sales rep I work with] really helped me to understand the industry. He let me know what’s all needed for purchasing, what metallurgy terms I needed to know, what different materials are good for, etc. He was really open about everything, even pointing me toward other places to get materials from if it was better for me. He really helped me to be able to grow and excel in the industry as a buyer.”
Thank you, Daniel, for sharing your experiences with me and our blog readers. I look forward to continuing our relationship with Sons Tool Inc. long into the future.