Even with the highest commitment to quality or the strictest adherence to quality control measures, sometimes material that’s not fit for the job it’s meant for makes it to delivery. While it might not happen often, it still happens. And in those times, what really matters is how you (as the provider of the material) react. Here’s an inside look at how we handle “reject” materials at Mead Metals.
What is a Reject Material?
In those rare instances where there is a problem with a material order, it usually falls into two camps: specification errors and rust issues.
When a material doesn’t conform to the specifications called out during ordering, we’re going to do everything in our power to honor that original commitment. As many times as we “measure three times a cut once,” sometimes a slit size comes out too narrow or material comes through with excessive burring. Basically, if it isn’t workable or it’s getting jammed in a customer’s equipment, there’s an issue there. We want our customers to let us know if this occurs and we will work to fix the issue.
While specification issues are pretty easy to nail down and correct, rust issues can be a little more grey. We’re very attentive to the quality of our metal material before it’s shipped out. But once it leaves our facility, we don’t have a lot of control over how material is being stored or handled.
Different metals are known to develop rust in certain conditions, and if materials were delivered already rusted, we want to know about it as soon as possible. But, if the material is rusty days or weeks after delivery, that could just as easily be due to storage practices or environmental factors.
How We Handle Reject Materials
Because every instance and customer relationship is different, our approach to reject materials is unique, too. Sometimes we can take back material and rework it. Other times, it might be that that the order needs to be replaced. In another instance, we might not be liable for the issue at hand.
Whatever the issue and the circumstance, our policy is to help our customers. To listen to their needs and help them as best we can. After all, one of the benefits of being a smaller supplier is having the ability to give our customers the time, attention, and service they deserve. And that’s what we do when things are going great and whenever something goes wrong.